comfilepi:index
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comfilepi:index [2024/03/13 03:30] COMFILE Technology [Technical Support Policy] |
comfilepi:index [2024/04/17 09:47] (current) COMFILE Technology [Miscellaneous] |
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| * [[Set Date and Time]] - Set the date and time of the RTC. | * [[Set Date and Time]] - Set the date and time of the RTC. | ||
| * [[Updating the Raspberry Pi Firmware]] - If the latest ComfilePi product will not boot with an older operating system image, follow this procedure. | * [[Updating the Raspberry Pi Firmware]] - If the latest ComfilePi product will not boot with an older operating system image, follow this procedure. | ||
| + | * [[.:troubleshooting_rs485_communication|Ensuring Reliable RS-485 communication]] - Some recommendations to follow to ensure reliable RS-485 communication on the CPi-A, CPi-B, and CPi-S panel PCs. | ||
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| ======Technical Support Policy====== | ======Technical Support Policy====== | ||
| - | Sometimes, there are people who consider the scope of technical support too broad and request general technical support for the entire product under development. We do not know detailed information about the source code you are creating, because it is your creation. Please understand that technical support is only available for the “ComfilePi hardware” we created. | + | Sometimes, the scope of technical support inquiries we receive are too broad and require an intimate understanding of the entire solution under development. In such cases, because we are not involved in the solution's development, we do not have the requisite knowledge to support it. Please understand that technical support is only available for the hardware we created. |
| - | Additionally, development support is not available for parts not developed by us (Linux OS, .NET development tools, errors during compilation). Please contact the developers of that software directly. | + | Support for product development is also not available for software and products that we did not create (e.g. Linux OS, .NET development tools, errors emitted from compilers). Please contact the developers of those products directly for support. |
| Purchasing and using this product constitutes agreement to this policy. | Purchasing and using this product constitutes agreement to this policy. | ||
| - | ====== This product is not for beginners ====== | + | ====== This Product Requires Linux and Raspberry Pi Experience ====== |
| - | If you are new to the Raspberry Pi itself, try purchasing and using a regular Raspberry Pi first. This product is for those with Raspberry Pi experience. | + | If you are new Linux and the Raspberry Pi, try purchasing and using an ordinary Raspberry Pi first. This product is for those who already have experience with Linux and the Raspberry Pi. |
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| + | We receive many questions about basic usage of Linux and the Raspberry Pi. There are too many of such questions for our company to respond to, and it is puts strain on our limited resources. Please understand. | ||
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| Raspberry Pi is a trademark of the Raspberry Pi Foundation | Raspberry Pi is a trademark of the Raspberry Pi Foundation | ||
comfilepi/index.1710268245.txt.gz · Last modified: 2024/03/13 03:30 by COMFILE Technology